I was helping a friend setup his network so he could stream movies from his computer to his 360 and we found that only certain movies would play. MKV files would not play. Research showed that this was due to the type of audio the files were using. Even though the video would play on the computer in Media Player (with the appropriate codecs installed), it would not play on the 360. The 360 would not play DTS (Direct Theater Systems) audio tracks but would play AC3.
Searching various keywords returned a lot of results stating DTS won't play on 360 and a bunch of tutorials on how to convert the video files to a supported format. Unfortunately none of these results were helpful. Maybe it was dumb luck or initial my poor choice of keywords but we finally came to a post on carbonize.co.uk that was also a walkthrough on converting your files. The steps were fewer and only required one application. We gave it a shot on some files and it worked great.
Here are the steps from carbonize explaining what to do in XMedia Recode (get the Portable version). The only thing we did differently was step 5. We did not select Copy, but convert with the defaults. Worked like a champ! Thanks carbonize!!
- Drag the video file you want to convert over on to the XMedia Recode window and wait for it to finish checking it
- Click on the video in the list near the top of the XMedia Recode window
- Click the Format tab and change Profile to Custom, Format to MP4 and File Extension to mp4
- Click the Video tab and tick the Video Copy box at the bottom of the options
- Click the Audio tab and under Modus select Copy. If your file has multiple audio streams you can choose to remove some at this point.
- At the bottom, under Output, change it to Source Path so the mp4 version appears in same folder as the original (optional)
- Click Add Job at the top
- Click Encode
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